Terms and Conditions

Dramatic, Artistic and Literary Rights Organisation Proprietary Limited (DALRO) is a company registered in accordance with the company laws of the RSA, with registration number: 1967/005018/07. DALRO is a multi-purpose collective management organisation. DALRO licenses works, facilitates and grants permission for copyright users to reproduce works, collects fees and remunerates copyright holders.


(a)  Accessing any pages on this website implies that you, (“the user”), agree to the following terms and conditions of use of this website.


(a)  Copyright 2022 DALRO. All rights not expressly granted are reserved. To obtain permissions for the use of any content on the content on this websites send an email to dalro@dalro.co.za. This e-mail address is being protected from spam bots and has recaptha enabled.


(a)  Whilst every effort has been made by DALRO Proprietary Limited (“DALRO”) and its suppliers of information, to ensure the proper performance of this website, the accuracy of the information or images and the reliability of the data on this website, its affiliated companies, suppliers, or any of their employees, do not guarantee the availability of services, content and information offered on this website or the accuracy of the information and/or images on this website.

(b)  We make no representations or warranties, whether express or implied, and assume no liability or responsibility for the proper performance of this website and/or the information and/or images contained on this website, and the services are thus used at your own risk. In particular we make no warranty that the services will meet your requirements, are uninterrupted, complete, timely, secure or error free. Users are encouraged to report any possible malfunctions to the person referred to in clause one.

(c)  Neither DALRO nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this website or the services or content provided from and through this website. This website is supplied on an “as is” basis and has not been compiled or supplied to meet the user’s individual requirements. It is the sole responsibility of the user to satisfy itself prior to entering into an agreement with DALRO that the service available from and through this website will meet the user’s individual requirements and be compatible with the user’s hardware and/or software.

(d)  Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of DALRO.

(e)  DALRO cannot be held liable for illegal or unconstitutional content. The user indemnifies DALRO (from all liability in this regard


(a)  You indemnify and hold us harmless against all and any loss, liability, actions, suits, proceedings, costs, demands and damages of all and every kind, (including direct, indirect, special or consequential damages), and whether in an action based on contract, negligence or any other action, arising out of or in connection with the failure or delay in the performance of the services and/or information offered on this website, or the use of the services, information and/or images available on this website, whether due to our negligence or not.


(a)  You may only use the website for lawful purposes and you warrant that you shall not:

    • use the website to receive or transmit material which is in violation of any law or regulation, which is obscene, threatening, racist, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property rights, or otherwise objectionable or unlawful;
    • use the website for the transmission of “junk mail”, “spam” or “chain letters; and
    • other than for your personal and non-commercial use, store on your computer, or print copies of extracts from this website, and you may not, other than for your personal and non-commercial use, “mirror” or cache information provided via this website on your own server, or copy, adapt, modify or re-use the text or graphics from this website without prior written permission from DALRO.

(b)  Persons using DALRO’s website of other product websites for any reason whatsoever, subject themselves to and agree to the terms and conditions and privacy policy of DALRO when accessing the website as set out below.

(c)  This website is intended to provide the user only with information regarding DALRO and the services and programmes it offers.

(d)  Without derogating from the foregoing, DALRO hereby authorises the user to view, copy, download to a local drive, print and distribute the content of this website, or any part thereof, provided that:

    • such content is used for information and/or non-commercial purposes only; and

    • any reproduction of the content of this website, or portion thereof, must include the following copyright notice:

      • © DALRO (Pty) Ltd 2022. All rights reserved, or, such copyright notice as specifically mentioned by DALRO when copyright is vested in any other party.

    • Users that wish to use content from this site for commercial purposes may only do so with prior written permission from DALRO.


(a)  If this website collects private information from users, such information shall not be disclosed to any third party unless agreed upon between the parties or through due legal process.

(b) DALRO is committed to respecting the privacy of your personal data. We strive at all times to comply with applicable legislation that governs the authentication, protection and disclosure of personal information.

(c) Please refer to the Privacy Policy and the Promotions of Access to Information Act Manual on www.dalro.co.za.


(a)  It is expressly prohibited for any person, business, or entity to gain or attempt to gain unauthorised access to any information on this website, or to deliver or attempt to deliver any unauthorised, damaging or malicious code to this website. Any person who delivers or attempts to deliver any unauthorised, damaging or malicious code to this website or attempts to gain unauthorised access to any page on this web site shall be held criminally liable, and in the event that DALRO should suffer any damage or loss, civil damages will be claimed.

(b)  Cookies:

    • We may store some information (commonly known as a “cookie”) on your computer when you visit our website. This enables DALRO to recognise you during subsequent visits. The type of information gathered is non-personal (such as: the IP address of your computer, the date and time of your visit, which pages you browsed and whether the pages have been delivered successfully). Apart from merely establishing basic connectivity and communications, DALRO may also use this data in aggregate form to customise our web information – tailored to your individual interests and needs. Should you choose to do so, it is possible (depending on the browser you are using), to be prompted before accepting any cookies, or to prevent your browser from accepting any cookies at all. This will however cause certain features of the website not to be accessible.

(c)  Security Of Personal Data:

    • All reasonable steps will be taken to secure a user’s information.
    • Users undertake not to divulge their username and passwords to any other person.
    • DALRO aims to protect the confidentiality, integrity and availability of your personal information. Please note that DALRO cannot be responsible for the privacy policies and practices of other websites you may access using links from this website. We recommend that you check the policy of each site you visit and that you contact that specific organisation if you have any concerns or questions.


(a)  By using this website or communicating with DALRO by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communications satisfy any legal requirement, including but not limited to the requirement that such communications should be “in writing”.


(a)  All the content, trademarks and data on this website, including text, graphics, icons, hyperlinks, private information, databases, software, designs and agreements, are the property of either DALRO or such parties as represented through DALRO and/or any copyright-holder or any such entity in which specific copyright concerning any intellectual property reflected on this website may vest, and as such are protected from infringement by local and international legislation and treaties.

(b)  As the user you acknowledge that DALRO owns the intellectual property rights in and to this website, and all services or information contained herein, and that the unauthorised use thereof is expressly prohibited. The words or marks DALRO and the logo however represented, including stylised representation, all associated logos and symbols and combinations of any of the foregoing with another word or mark, used on this site, are trademarks of the respective owners


(a)  No person, business or website may link to any page on this site without the prior written permission of DALRO permission could be obtained from the person referred to in clause 1 hereof.

(b)  DALRO may provide links to other websites only as a convenience to the user and the inclusion of any link does not necessarily imply DALRO endorsement of such sites.

(c)  Hyperlinks provided on this website, if any, are provided as is and DALRO does not necessarily agree with or sponsor the content on such web pages.

(d)  No person, business or website may frame this site or any of the pages on this site in any way whatsoever.

(e)  Linked websites or pages are not subject to the control of the DALRO. DALRO (shall not be held responsible or liable, directly or indirectly, in any way for the contents, use, or inability to use or access any linked websites or any links contained in a linked web site.


(a)  No person, business or website may use any technology to search and gain any information from this site without the prior written permission of DALRO. Such permission could be obtained from the person referred to in clause 1 hereof.

(b)  The use of search technology, such as “web-crawlers” or “web-spiders”, to search and gain information from this website is not permitted. Such technology can result in slowing down this website’s server or copyright infringement of any data and information available from this website.


(a)  Once your payment has been processed you will receive an email from DALRO Online with your payment details and reference number.

(b)  DALRO will be in touch within 24 business hours once your payment has been reconciled to your invoice and your matter progressed. Should you wish to contact DALRO in the meantime, please contact us on dalro@dalro.co.za or +27 (0)10 822-7469 and quote your invoice and payment reference numbers.

(c)  Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into DALRO’s bank account, the details of which are set out in your invoice.

(d)  Card transactions will be acquired for DALRO via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

(e)  User details will be stored by DALRO separately from card details which are entered by the users on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

(f)  Unless otherwise states in your invoice, the merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

(g)  DALRO takes responsibility for all aspects relating to the transaction including customer service and support, dispute resolution and conclusion of the usage transaction.


(a)  DALRO expressly reserves the right, in its sole and absolute discretion, to alter and/or amend any criteria or information set out in this web site without prior notice.

(b)  DALRO reserves the right to change and amend the information, prices and rates quoted as well as the terms and conditions on this website without any notice.


(a)  These terms and conditions will be governed by and construed in accordance with the laws of South Africa, and you shall submit to the jurisdiction of the South African Courts.

(b)  These terms and conditions are severable, in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction, then such provision shall be deemed to have been deleted without affecting the remaining provisions of the terms and conditions.

(c)  Our failure to exercise any particular rights or provision of these terms and conditions shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by us in writing.

(d)  These terms and conditions, as varied by us from time to time, constitute the sole agreement between you and ourselves.

(e)  These terms and conditions shall be for the benefit of DALRO and may be waived by us in our discretion.

(f)  This site is hosted, controlled and operated from the Republic of South Africa and therefore the South African law shall govern any action in terms of the use or inability to use this site. Occasionally we may update the Privacy Policy for www.dalro.co.za in order to reflect any changes to the website or any privacy practices.

(g) This website is run by Broadsmart (Pty) Ltd, a company registered in accordance with the company laws of the RSA, with registration number 2013/196730/07.

(h) DALRO chooses Waverley Office Park Building 1, 15 Forest Road, Bramley, Gauteng, 2090 as its domicilium citandi et executandi for all purposes under these terms and conditions, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Waverley Office Park,
Building 1
15 Forest Road

Telephone: +27 (0)10 822 7469
Email: dalro@dalro.co.za